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Refund Policy

Effective Date: September 9, 2024

1. Introduction

Thank you for choosing our service. We aim to provide high-quality services and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued. Please review this policy carefully.

2. Refund Eligibility

  • Full Refund: You are eligible for a full refund if you request it within 3 days of your initial subscription or purchase, provided that you have a valid reason for the refund request.
  • Half Refund: If you request a refund within 7 days of your initial subscription or purchase, you are eligible for a half refund, provided that a valid reason is given. Requests made after 7 days will not be eligible for any refund.
  • Required Reason for Refund: All refund requests must include a valid reason, such as issues with the service not working as expected. If the service is not functioning properly, our support team will attempt to resolve the issue. If the support team is unable to resolve the problem within 3 days, you may then request a refund.
  • Non-Refundable Services: Certain services and features, such as special promotions, discounts, or custom orders, may not be eligible for a refund. This includes any services that have already been used or accessed beyond the initial trial period.

3. How to Request a Refund?

To request a refund, please follow these steps:

  • Contact Us: Send an email to live.chat.iptv@gmail.com with the subject line “Refund Request.”
  • Provide Details: Include your name, email address, order number, the reason for your refund request, and details of any issues you are experiencing.
  • Support Resolution: Allow our support team up to 3 days to resolve the issue before a refund is considered. If the issue cannot be resolved, we will process your refund request.
  • Wait for Confirmation: We will review your request and respond within 1-3 business days. If approved, the refund will be processed within 5-7 business days.

4. Refund Process

  • Method of Refund: Refunds will be issued to the original payment method used during the purchase. If the payment was made using a different method, please contact us for alternative arrangements.
  • Processing Time: Refunds may take 5-7 business days to process, depending on your payment provider and bank.

5. Exceptions

  • Abuse of Refund Policy: We reserve the right to deny refunds if we suspect abuse of the refund policy. This includes multiple refund requests or using the refund policy to gain free access to our services.
  • Technical Issues: Refunds may not be issued for technical issues that are outside our control or if the problem has been resolved through support.

6. Changes to the Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our services signifies your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: live.chat.iptv@gmail.com

Thank you for choosing our service. We value your privacy and are dedicated to protecting your personal information.